Frequently asked questions

While the Official Rules outline the complete details of this promotion, your question may already be answered below.

Q. What are the prizes for this promotion?
A. See the Official Rules for complete details.
Q. How many prizes could I win?
A. One instant win game prize per person.
Q. How do I play the instant win game?
A. Follow the on-screen instructions to find out if you won.
Q. I won the instant win game, but never received an email with more details. What should I do?
A. To make sure you get emails, add customercare@m.helloworldmail.com to your address book. Fill out the form below to let us know you didn’t receive your win email.
Q. I got a message that I've already entered today, but I haven't. What should I do?
A. Make sure you are visiting https://generalmills.promo.eprize.com/marshmallow/ directly rather than a bookmarked page in your browser.
Q. I think I’m having technical issues. What should I do?
A. Sometimes it's a simple thing like updating your browser. Outdated browsers might not support the site, please make sure you have the most recent version of Chrome, Internet Explorer, Firefox, or Safari. Also, you may want to check your browser preferences section to be sure JavaScript is enabled.
Q. I’m having trouble entering a code. What should I do?
A. Make sure you are entering the code exactly as shown. In most cases, this means you would not include spaces and use all lower case letters where applicable.
Q. I have recently moved or updated my email address. Can I change my registration information for this promotion?
A. We apologize for any inconvenience, but due to the number of entries we receive, we are unable to change registration information unless you are awarded a prize. If you do win a prize during the promotional period, please contact customercare@helloworldfulfillment.com and provide your updated information.
Q. Why can't I use my P.O. Box address to register or claim my prize?
A. Your home address allows us to identify your residence for eligibility purposes.

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